Refund policy
Effective Date: August 15, 2026
Last Updated: August 15, 2026
This Return and Refund Policy applies to purchases made through www.averyton.com and delivered to customers in the United States and European countries, including the European Union, European Economic Area, United Kingdom, Norway, and Switzerland.
Averyton is committed to providing carefully produced art prints, framed prints, canvas prints, and home decor products. We want every order to arrive safely, accurately, and in a condition that reflects the quality of the artwork.
Nothing in this policy limits or excludes any mandatory consumer rights available under the laws of the country in which the customer resides.
1. Return Period
Customers may notify Averyton of their intention to return an eligible product within 14 calendar days from the date of delivery.
After notifying us, the customer must send the product back within 14 calendar days, unless a longer period is required by applicable law or confirmed by Averyton in writing.
For customers in the European Union, European Economic Area, and United Kingdom, this policy is intended to reflect the statutory right of withdrawal for qualifying distance sales.
For customers in the United States and other eligible European countries where a statutory withdrawal right may not apply, Averyton voluntarily offers the same 14 day return request period for eligible standard products.
2. Eligible Products
The following standard catalogue products may be returned when the requirements of this policy are met:
Art prints
Posters
Framed prints and framed posters
Canvas prints
Framed canvas products
Eligible home decor products
Standard products remain eligible for return under this policy even when they are printed or assembled after the order is placed.
To qualify for a return, the product must be returned in substantially the same condition in which it was received. It must not have been cut, altered, permanently mounted, damaged, stained, or modified by the customer.
Customers may inspect a product as they reasonably would in a physical store. Where permitted by law, Averyton may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the product.
3. Return Request Procedure
Before sending any product, please contact:
The return request should include:
The customer’s full name
Order number
Email address used for the order
Product being returned
Reason for the return
Photographs when the product is damaged, defective, incorrect, or significantly different from the product ordered
For customers exercising a statutory right of withdrawal, a clear written statement expressing the decision to withdraw from the purchase is sufficient. A specific form is not required unless applicable law states otherwise.
Customers in the European Union, European Economic Area, and United Kingdom do not need prior approval to exercise a statutory withdrawal right. However, customers must contact Averyton before shipping so that the correct return destination and instructions can be provided.
4. Return Address and Authorization
Averyton products may be produced and dispatched from different fulfilment locations. For this reason, the correct return address may vary depending on the product, order, and country of delivery.
A return destination and instructions will be provided by email after the customer contacts us.
Products must not be sent to Averyton’s registered company address unless that address has been specifically confirmed as the return destination for the relevant order.
Returns sent to an incorrect address, sent without sufficient identifying information, or sent without contacting Averyton may be delayed or refused where permitted by law.
This requirement does not restrict a customer’s mandatory statutory rights.
5. Return Shipping Costs
For returns resulting from a change of mind, incorrect size selection, or another reason not caused by Averyton, the customer is responsible for the direct cost of return shipping, unless applicable law requires otherwise.
Customers should use a tracked and adequately insured shipping service. Averyton is not responsible for returned packages that are lost or damaged while being transported by a carrier selected by the customer.
For products that are damaged, defective, incorrectly produced, or different from the item ordered, Averyton will cover the reasonable return shipping cost or provide another return solution at no cost to the customer.
6. Packaging Requirements
Art prints should be returned in their original protective tube or equivalent secure packaging whenever reasonably possible.
Framed prints, canvas products, and home decor items must be carefully repackaged to prevent movement, impact, moisture, or surface damage during transportation.
Customers should retain the original packaging until they have inspected the order and confirmed that it arrived in acceptable condition.
Where permitted by law, damage caused by insufficient return packaging may result in a deduction from the refund. This does not apply when the product was already damaged or defective upon delivery.
7. Damaged, Defective, or Incorrect Products
Please inspect the order immediately after delivery.
If a product arrives damaged, defective, incorrectly produced, or different from the item ordered, please contact support@averyton.com as soon as possible. We request that visible shipping damage be reported within 7 calendar days of delivery and preferably within the first 48 hours.
Please provide:
The order number
A clear photograph of the entire product
Close photographs showing the damage or defect
Photographs of the exterior and interior packaging
A photograph of the shipping label
Please do not discard the product or packaging until the claim has been reviewed.
After verification, Averyton will offer an appropriate solution, which may include:
A replacement at no additional cost
A full or partial refund
Another remedy required under applicable consumer law
Averyton will cover all reasonable costs associated with returning a verified damaged, defective, or incorrect product.
The requested reporting period does not limit any longer statutory rights relating to defective or nonconforming goods.
8. Colour and Material Variations
Colours may appear slightly different depending on monitor calibration, screen brightness, printing process, ink absorption, and the natural characteristics of the selected paper or canvas surface.
Minor variations that are normal for fine art printing and do not materially change the appearance or quality of the product are not normally considered defects.
Significant printing errors, unexpected colour distortion, physical damage, incorrect materials, or products that materially differ from the product description will be reviewed as possible defects.
This section does not limit the customer’s statutory rights where a product is not as described or is not of satisfactory quality.
9. Custom and Personalized Products
Where permitted by applicable law, the right to return for a change of mind may not apply to products that are genuinely created according to the customer’s individual instructions.
This may include:
Custom dimensions not offered as a standard product option
Personalized text, names, dates, or inscriptions
Customer requested colour or composition changes
Bespoke framing specifications
Products created from a customer supplied image or design
Other clearly personalized or custom commissioned products
A product is not automatically excluded from return merely because it is printed or assembled after the order is placed. Standard catalogue products ordered in the sizes, materials, and formats normally offered on the website remain subject to the return rights described in this policy.
Custom and personalized products remain eligible for remedies when they arrive damaged, defective, incorrectly produced, or materially different from the agreed specifications.
10. Exchanges
Averyton does not currently offer direct exchanges for change of mind returns.
If a customer would like another size, paper, frame, canvas format, or product, the customer may return the eligible original product and place a new order.
Verified damaged, defective, or incorrect products may be replaced without requiring a separate purchase.
11. Order Cancellations and Changes
Because Averyton products may enter production shortly after an order is confirmed, cancellation or change requests should be sent to support@averyton.com within 2 hours of placing the order.
We will make reasonable efforts to cancel or modify an order before production begins. However, cancellation or modification cannot be guaranteed after production or fulfilment has started.
This operational cancellation period does not limit any statutory withdrawal rights that apply after delivery.
12. Refund Process
Approved refunds will be issued to the original payment method used for the purchase.
When an order was paid through iyzico, the refund will be initiated through the iyzico payment infrastructure and returned to the original payment card or payment method.
Averyton will normally initiate an approved refund within 7 business days after receiving and inspecting the returned product. All refunds will be processed within the period required by applicable law.
Depending on the bank, card issuer, payment provider, and country, additional processing time may be required before the refund appears in the customer’s account. These banking processing times are outside Averyton’s direct control.
If more than 10 business days have passed since Averyton confirmed that a refund was issued, please contact support@averyton.com.
13. European Union, EEA, and United Kingdom Refunds
When a qualifying customer exercises the statutory right of withdrawal for an entire order, Averyton will refund the product price and the cost of the least expensive standard delivery option offered for that order.
Additional delivery costs resulting from the customer choosing an expedited, premium, or nonstandard shipping method will not be refunded beyond the cost of the least expensive standard delivery option, where permitted by law.
Averyton may withhold the refund until the returned product has been received or until the customer supplies evidence that the product has been sent back, whichever occurs first, where permitted by applicable law.
For partial returns, the original delivery charge is not normally refunded unless required by applicable law.
14. United States Returns
For eligible standard products delivered to the United States, Averyton offers a voluntary 14 day return request period beginning on the date of delivery.
For change of mind returns, original delivery charges and return shipping costs are not refundable unless otherwise stated or required by applicable state law.
Damaged, defective, incorrect, or materially misdescribed products remain eligible for the remedies described in this policy and any additional remedies available under applicable law.
15. Original Shipping Costs, Customs Charges, and Taxes
Original standard delivery costs will be refunded when required by applicable law.
Express shipping upgrades, premium delivery services, and other optional delivery charges are not refundable unless the order was damaged, defective, incorrect, or not delivered as agreed.
Customs duties, import taxes, brokerage charges, and other government charges that were not directly collected by Averyton cannot normally be refunded by Averyton. Customers may need to contact the relevant customs or tax authority to request reimbursement.
16. Lost or Undelivered Orders
If an order does not arrive within the estimated delivery period, or tracking shows the package as delivered but it cannot be located, please contact support@averyton.com promptly.
Averyton will review the tracking information and work with the fulfilment provider and carrier to investigate.
If a package is confirmed as lost before delivery, Averyton will provide an appropriate solution, which may include a replacement or refund.
Averyton is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. Where permitted by law, additional production or delivery charges may apply when an order must be reproduced or reshipped because of incorrect address information.
17. Refused and Unclaimed Deliveries
If a package is refused, left unclaimed, or returned because the customer did not complete required delivery or customs procedures, Averyton will contact the customer after the package is received or confirmed as returned.
Where permitted by law, actual return transportation, customs, storage, or reshipment costs may be deducted from the refund or charged before reshipment.
This does not apply when the delivery was refused because the package was visibly damaged or when the delivery problem was caused by Averyton or its fulfilment partners.
18. Statutory Consumer Rights
Customers in the European Union and European Economic Area have statutory rights when goods are defective, not as described, or otherwise not in conformity with the sales contract.
Customers in the United Kingdom have statutory rights under applicable consumer protection legislation.
Customers in the United States may have additional rights under federal or state consumer protection laws.
These statutory rights are separate from and may extend beyond Averyton’s voluntary return policy. Nothing in this policy excludes, restricts, or replaces any mandatory consumer protection right.
19. Contact and Seller Information
Trading Name: Averyton
Website: www.averyton.com
Legal Entity:
RAVIS MIMARLIK MUHENDISLIK INSAAT SANAYI VE TICARET LIMITED SIRKETI
English Description:
Ravis Architecture, Engineering, Construction, Industry and Trade Limited Company
MERSIS Number:
0734271300100001
Trade Registry Number:
251009
Company Status:
Active, Single Member Limited Liability Company
Registered Address:
Cinarli Mahallesi, Ankara Asfalti Caddesi, No. 15, Unit No. 391, Konak, Izmir, TURKIYE
Authorized Company Representative:
Gokhan Oguz, M.Arch.
Customer Support Email:
support@averyton.com
Alternative Company Email:
ravismimarlik@gmail.com
Telephone:
+90 532 654 73 53
Alternative Telephone:
+90 546 206 83 35
Return requests, cancellation notices, damaged product claims, and refund enquiries should be sent to: